Adobe CS4 does not accept your valid registration code

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Alright, once again I came across a silly Adobe “feature” while trying to install Adobe Design Standard CS4 – the installation did not accept my registration code I had acquired from Adobe’s volume licensing site (meaning you can make multiple installation from one installation media).

I have a set of Design Premium CS4 discs, but I only need the standard edition and a few Indesign installations. I did three successful installations on brand new Windows 7 workstations, and then with the fourth workstation it did not work any more. I could not understand why! It was an identical workstation, and I did it exactly as before (at least I thought so), but the registration code was not accepted! I uninstalled and reinstalled, but without success!

To top it all, when I tried to check the code at the LWS site I got this response: “Adobe does not recognize you as an authorized user of this web site”. WTF! I had similar problems last time I tried to log in and reset my password etc, except that last time I could log in. Oh well, while I waited for a response from Adobe I tried one last thing…

The thing is that I did not install the English CS4 on an English version of  Windows! And during the install the installation software asks in what language do you want to install CS4, and it suggests the localization language (which happened to be Swedish in this case).

So after I once uninstalled CS4 I reinstalled and chose to accept the License Agreement in English and chose English as the installation language, and that was it!

When I started the first CS4 application I could enter the registration code I had used earlier and it was happily accepted!

Personal thought: It seems that when any company grows too big and have most competition either out-competed or bought-up the sloppiness and arrogance starts to show. We have seen this with QuarkXpress and Microsoft, and now with Adobe… I already had weird installation issues with CS3 (see previous post) and obviously it continues. Too bad, perhaps I should check out Quark Xpress again?

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