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Solving Adobe CS3 install problem on Windows Vista

Finally, after some searching on the internet I found the solution to my problem with installing Adobe CS3 Design Premium on my new Windows Vista workstation. My problem was that when I started the installation a progress window appeared and then within a second disappeared, resulting in a failed installation. No error messages or anything!

I found the solution at the Adobe forums in this thread, and here are the helping steps (thanks to Phil Sadler):

Manually register the jscript.dll file.

On Windows Vista32:

1. Choose Start > All Programs > Accessories.
2. Right-click the Command icon, choose Run As Administrator, and authenticate.
3. Navigate to Windows\System32.
4. At the prompt, type regsvr32 jscript.dll and press Enter.
5. When a dialog box with the message “DllRegisterServer in jscript.dll succeeded” appears, click OK.

On Windows Vista64:

1. Choose Start > All Programs > Accessories.
2. Right-click the Command icon, choose Run As Administrator, and authenticate.
3. Navigate to Windows\SysWow64.
4. At the prompt, type regsvr32 jscript.dll and press Enter.
5. When a dialog box with the message “DllRegisterServer in jscript.dll succeeded” appears, click OK.

Note! I was trying to install the CS3 package on a Vista64 system, and of course I didn’t read the instruction well enough the first time. The thing is that there is a system32 folder in Vista64 as well, and did the Vista32 steps instead of going to the SysWow64 folder. Well, of course it didn’t do the trick and got me a bit frustrated, until I re-read the solutions (I found similar solutions on other places) and noticed the SysWow64 thing.

Also, just to be on the safe side I copied the installation folder from the DVD to my harddrive and did the following steps:

1. Copy the “Adobe CS3″ folder from the installation CD to your harddrive.

2. From the harddrive copy, open the folder “resources\common\scripts”.

3. Right-click on the file “ContainerProxy.js”, click “Open With…”, and select Notepad.

4. With the file open in Notepad, click Edit (from the top menu), then “Go To…”.

5. In the “Line Number” box, type 1102, and press Enter. This will take you to line #1102.

6. Locate the “SetSessionInitialized” variable as follows.

7. Look on the screen for the line “jsonObj = _jsonToObject(window.external.SetSessionInitialized(initValue));”.

8. Delete “window.external.”, i.e. the line becomes “jsonObj = _jsonToObject(SetSessionInitialized(initValue));”.

9. Save the file.

10. Go back to the harddrive parent folder “Adobe CS3″ and run the Setup.exe.

After this the installation went fine. In cases like this I cannot help wondering who to blame: The first part with jscript.dll points at Microsoft, but on the other hand it is something Adobe should be aware of (they do test their product before shipping, don’t they?)!

Fixing broken windows in Adobe Acrobat 8

Today when I wanted to check if an ad was print ready, the PDF/X window in Adobe Acrobat 8 looked like this:

acrobat pdf problem 1

No, I haven’t cropped the screen shot! The only thing showing up was the title bar! And when I tried to resize the “window” I ended up with this:

acrobat pdf problem 2

Well, I tried Google for a solution (no solution found), then Adobe’s Knowledge Base (no solution found), and finally Adobe’s Support Forum (no solution found). I had to fix it myself.

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